Last updated May 17, 2023

This privacy notice for Indefatigable, LLC dba Nichols Plumbing and Drain Cleaning (doing business as Nichols Plumbing and Drain Cleaning) (“Nichols Plumbing and Drain Cleaning,” “we,” “us,” or “our“), describes how and why we might collect, store, use, and/or share (“process“) your information when you use our services (“Services“), such as when you:

  • Visit our website at https://nichols-plumbing.com, or any website of ours that links to this privacy notice
  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Nichols Plumbing and Drain Cleaning and the Services, the choices you make, and the products and features you use. 

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we receive any information from third parties? We do not receive any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information? We may share information in specific plumbing, drain, or septic situations and with specific third parties including vendors and municipal authorities. 

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Nichols Plumbing does not store credit card numbers. This may create extra steps in paying invoices but it is done to keep your information secure.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information

How do you exercise your rights? The easiest way to exercise your rights is by visiting https://nichols-plumbing.com, or by contacting us at 207-989-1533. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what Nichols Plumbing and Drain Cleaning does with any information we collect? Review the privacy notice in full.

TABLE OF CONTENTS

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR INFORMATION?
  3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  4. HOW LONG DO WE KEEP YOUR INFORMATION?
  5. HOW DO WE KEEP YOUR INFORMATION SAFE?
  6. DO WE COLLECT INFORMATION FROM MINORS?
  7. WHAT ARE YOUR PRIVACY RIGHTS?
  8. CONTROLS FOR DO-NOT-TRACK FEATURES
  9. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
  10. DO VIRGINIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
  11. DO WE MAKE UPDATES TO THIS NOTICE?
  12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
  13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

 

  1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • names
  • phone numbers
  • email addresses
  • mailing addresses
  • job titles
  • contact preferences
  • home plumbing configurations

Sensitive Information. We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

  1. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. Nichols does not currently market through email.
  • To post testimonials. We post testimonials on our Services that may contain personal information with your prior approval.
  • To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
  1. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  1. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as you area a Nichols customer in good standing. We do not store credit card information.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

  1. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. 

  1. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].

  1. WHAT ARE YOUR PRIVACY RIGHTS?

In Short:  You may review, change, or terminate your account at any time.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us at [email protected].

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you have questions or comments about your privacy rights, you may email us at [email protected].

  1. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

What categories of personal information do we collect?

We have collected the following categories of personal information in the past twelve (12) months:

Category Examples Collected
A. Identifiers Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name YES
B. Personal information categories listed in the California Customer Records statute Name, contact information, education, employment, employment history, and financial information YES
C. Protected classification characteristics under California or federal law Gender and date of birth NO
D. Commercial information Transaction information, purchase history, financial details, and payment information NO
E. Biometric information Fingerprints and voiceprints NO
F. Internet or other similar network activity Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements NO
G. Geolocation data Device location NO
H. Audio, electronic, visual, thermal, olfactory, or similar information Images and audio, video or call recordings created in connection with our business activities NO
I. Professional or employment-related information Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us NO
J. Education Information Student records and directory information NO
K. Inferences drawn from other personal information Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics NO
L. Sensitive Personal Information NO 

 

We will use and retain the collected personal information as needed to provide the Services or for:

  • Category A – Email addresses are kept as long as the customer’s account is kept open. Social Security numbers are never collected or stored.
  • Category B – Name, Address, and phone number are kept while accounts are active. Financial information is never kept.

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

  • Receiving help through our customer support channels;
  • Participation in customer surveys or contests; and
  • Facilitation in the delivery of our Services and to respond to your inquiries.

How do we use and share your personal information?

More information about our data collection and sharing practices can be found in this privacy notice.

You may contact us by email at [email protected], or by referring to the contact details at the bottom of this document.

If you are using an authorized agent to exercise your right to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf, following the same strict privacy protection obligations mandated by the CCPA.

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.

Indefatigable, LLC dba Nichols Plumbing and Drain Cleaning has not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. Indefatigable, LLC dba Nichols Plumbing and Drain Cleaning will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your rights with respect to your personal data

Right to request deletion of the data — Request to delete

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.

Right to be informed — Request to know

Depending on the circumstances, you have a right to know:

  • whether we collect and use your personal information;
  • the categories of personal information that we collect;
  • the purposes for which the collected personal information is used;
  • whether we sell or share personal information to third parties;
  • the categories of personal information that we sold, shared, or disclosed for a business purpose;
  • the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose;
  • the business or commercial purpose for collecting, selling, or sharing personal information; and
  • the specific pieces of personal information we collected about you.

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

We will not discriminate against you if you exercise your privacy rights.

Right to Limit Use and Disclosure of Sensitive Personal Information

We do not process consumer’s sensitive personal information.

Verification process

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

Other privacy rights

  • You may object to the processing of your personal information.
  • You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.
  • You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
  • You may request to opt out from future selling or sharing of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.

To exercise these rights, you can contact us by email at [email protected], or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.

Indefatigable, LLC dba Nichols Plumbing and Drain Cleaning has not sold any personal data to third parties for business or commercial purposes. Indefatigable, LLC dba Nichols Plumbing and Drain Cleaning will not sell personal data in the future belonging to website visitors, users, and other consumers.

  1. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

  1. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at:

Indefatigable, LLC dba 
Nichols Plumbing and Drain Cleaning
26C Airport Road
Brewer, ME 04412

United States

  1. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please visit: https://nichols-plumbing.com.

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High Praise From Our Clients

google
We manage a lot of properties across the state of Maine. Nichols has become a main partner who we know we can rely on. It's nice to have a competent vendor at the ready when we need help!
google
Great people and great service. Highly recommend them for all your plumbing needs.
google
The plumbers arrived on time and assessed and fixed the leaking pipe in under an hour. They were friendly and professional. I would certainly hire them again.
google
Kitchen sink and laundry sink in the basement were clogged and backed up. Called Nichols Plumbing and within 35 minutes the technician was here. Thirty minutes later he was all done, the drains were clear and everything was working again. Great service. I would definitely use them again.
google
Rapid response, great evaluation, professional fix.
google
As always, Nichols Plumbing is quick to respond! Their staff are skilled and professional every time we use them - highly recommend!
google
Rude!They don’t return phone calls for service!
google
Had my septic line backing up into my tub, stressed to say the least. They were able to get someone out here within 24 hours and quickly resolved the issue. I called probably 8 different plumbers yesterday and this was the only one to both call me back timely and set an actual appointment instead of just saying "tomorrow". Scheduling team was nice to speak to, serviceman was pleasant and knowledgable. I will be keeping this number on hand.
google
This company was the miracle for this family needed. Thank you for your hard work, and saving our plumbing.
google
this is an excellent company - prompt, personable and careful - you pay for what you get, I guess - but their professionalism is much appreciated
google
Latisha, Josiah and Dylan were absolutely outstanding to work with. All were extraordinarily professional and did a super job for us. Everyone did everything they could for us to make a tricky situation, go as smoothly as possible. Customer service is absolutely top notch.
google
Responsive. Professional. Competent. That's a win!!!
google
We’ve had a great experience with Nichol’s from the office staff to the plumbers. They’re very professional and explain everything they had to do and why. They are definitely going to be the plumber’s we call from now on. Thanks so much!
google
Wow! What a great group of staff and so responsive and kind. Explained things well. Very conscientious. We couldn't have made a better call.
google
Came and blew out our sewer pipe clog.
google
I have been using Nichols Plumbing for about 5 years. Their service is amazing, whether it is to open/close my seasonal camp or to address plumbing problems. I highly recommend them.
google
Prompt, efficient and professional. Made a unpleasant task a positive experience. Loved the humor on the truck!
google
Helpful, prompt, and friendly service. Would recommend.
This was my first time having my septic cleaned out and I wasn't sure where the access was. I had called another company first, but they wouldn't dig this time of year. My second call was to Nichols. They found my access easily and had me pumped out within days.
google
1/31/2024
Came home this evening to my basement drain backed up. Called the emergency line and received a call back from the dispatcher in good time!

The serviceman that came out had the drain unplugged and cleared within minutes. Luckily it was just clogged under the floor. Service was great for sure. Definitely would recommend for emergency services and will be using them for my future plumbing needs

Thanks again!
google
Nichols Plumbing Technicians did an absolutely excellent job. they assessed the situation and selected a solution of Burst Pipe that actually saved a lot of excavation, time, and money. I highly recommend them. Pangburn's Property Management
google
First class start to finish ... Had a clogged toilet, shower, washer, sink called they came the next day jetted the lines all good ! Les was outstanding answered all questions had us up and running in half an hour !
google
They just installed a water heater for me. I've worked with them many times over the last 20 years always professional.
google
Nichols responded to my emergency as fast as possible and Hayden and Dylan provided outstanding customer service dealing with my expansion tank issues in the most professional manner. Highly recommended
google
I leave my camp and they do the work of closing the entire water system - I am so grateful not to have to remember all the steps!
google
Very professional though.your staff was nice kind and engaging.job well done!!
google
Everybody else was closed
Or booked out
Because of them, we have running water. Again, thank you so much.
google
Very professional experience. I had a main sewage line clog and they came right out a had if if in no time and the the price was fair. I highly recommend them and will use them in the future.
google
Cal & Kacey are amazing. I will only be giving my business to these folks when it comes to any plumbing needs. Literally everyone I spoke to from the moment I called their office was friendly and down to earth. I cannot praise Nichols Plumbing enough. They're definitely the best in the area.
google
Been working with Nichols on issues with my plumbing my home inspector did not catch. They have been great to work with, knowledgeable, fair and so far their work has been good with no issues. Great customer service from their plumbers and office staff.
google
The plumber came, diagnosed the problem and was able to fix it.
He also instructed me to fill the sink once a week with HOT water and let it drain. Forcing out any grease.
He showed me how to fix it on my own when it happens again.
Very pleased.
Hannah Allen
google
We had some very badly ventilated existing plumbing that stopped draining. They tried cleaning it, but it wasn't helping. We came up with a plan to have the entire drain and vent line replaced with proper venting and drainage pipe sizes.

Fair pricing and fantastic work, they did a really good job minimizing the impact on existing finishes and were very professional. Really good attention to detail and the end results speak for themselves. Will definitely hire them again.
google
Promt, professional, and affordable. Everything I appreciate in a business.
google
We are a large commercial account and Nichols plumbing has been a valued partner in our efforts to maintain a large, mixed age, building complex
google
I chose Nichols Plumbing to do some work recently because it has been so highly recommended by friends we know in Bangor, and even by a nearby local business. In keeping with the positive online reviews, Nichols Plumbing in Brewer deserves high praise, indeed.

I requested repair to a leaky relief valve on the hot water heater and to have the drain cleaned in the lower level of the house (machine and tub.) I spoke to Laura, one of the co-owners, about our personal situation, hoping they could help. Laura was absolutely wonderful, and her crew was very professional in taking care of everything. They delivered on their promise of prompt and reliable quality service.

My family and I are always appreciative of the goodness of others. Laura – we will always be grateful to you and your team of experts.
google
Great services rendered.. I would recommend to anyone in need of plumbing and installation services. 10 star company
google
Staff were professional and efficient. Rob and Hayden installed a new well tank, added some new heat tape, some water shut off valves, a new outdoor faucet, and answered all my questions. They did a great job!
google
Great company all the way around!!!!!!
google
Very friendly staff that answered all my questions. The guy who came and pumped my tank was friendly and professional. Loved the "Stool Bus"! The price for a 1000 gallon tank was reasonable.
google
Helpful, responsive, and fast. Won’t jerk you around.
google
I overall have had a good experience with the work done by Nichols Pumbing. They did excellent work. As far as estimating costs, there was a lot to be desired. I was verbally quoted around 350-450$ at an initial site visit and the total cost came to 840$. Basically, if you're going to give a quote you have to give yourself some wiggle room because I didn't really have an extra 400$ to hand over that day and my card was charged after a courtesy voicemail same day. Not everyone gets voicemails before 6 pm and not everyone has the financial wiggle room for that.
google
We have used Nichols Plumbing for many years. They are professional, knowledgeable, and friendly. They have completed various projects for us including both planned and emergency needs. They are always willing to help and go above and beyond.
google
Great company, very professional.
google
Nichol's Plumbing team repaired our very old sewer system working with another plumber who we had a long time relationship with. They worked well together and did an excellent job. Their plumbers and staff were all very polite and professional, calling ahead, cleaning up after themselves and being very personable in all their dealings with us. The office staff was also very professional, kind and a pleasure to talk to. Their job also came in under the estimate they gave us. We could not have been more pleased with Nichol's and would recommend them highly.
google
We have used Nichols several times now for a variety of jobs. They are always super friendly, professional, reasonably priced, and do a GREAT job. One of the best service businesses I have ever used. Highly recommend!
google
The guys at Nichols unplugged a sewer very quickly and professionally and followed up later with a phone call. We are very pleased with their work. Thank You!
google
The toilet was leaking in each of our two bathrooms. Upstairs we had them replace the toilet, and downstairs we just had them do what was necessary to stop the leak. In both situations, they were fast at getting it done, they job was completed very satisfactorily, and they were friendly, yet professional.
google
Nichols was very responsive, got out to our house by 9 am the day I called them and fixed the problem. I had a follow-up question/issue the next day and they came back, fixed the other issue (which was related to the first one, but at a different location) with no extra charge. I've heard nothing but good things about them and my own experience backs this up!
google
They were very responsive and quick to fix the toilet in an emergency situation. I will be using them again.
google
Pretty quick response. Seem to know their stuff. Having work done in a couple weeks.
google
had to wait 2 months for the appointment, but when they arrived they had all the parts they needed, even to do something I hadn't mentioned when I called. All done in a couple hours, and it looks and works great. Half what I was afraid it would cost.
google
Helped me out in a pinch. They were able to get me scheduled quickly. Highly recommend their service!
google
Great fast service. Kept my shop open when others didn’t answer the phone.
google
Had to have septic cleaned out and risers installed. Got put on the schedule faster than expected. Had great experience with technicians that were sent out. Guys worked fast and did quality work.
google
Installed heat tape, plumbers were on time, courtesy, good quality time,
Respectful , explain what each part was and was repaired
google
Nichol's plumbing is a 5 star service. They are fast, responsive, and go above and beyond to help when you need it most. We have a rental property and we call them whenever we have a problem and need help fast. They are trustworthy and extremely knowledgeable expert plumbers. Thank you Nichols!
google
Hired Nichols to replace our well pump, they sent 2 men to our house who worked for almost 2 hours pulling pipe then they let me know that the well was too deep and they weren’t going to pull the pump or pipe any further. I was working and didn’t pay attention to what they had billed me but they billed for $500 for literally doing nothing ( the hours they listed were also super over inflated) and now we have a ton of sediment in our water and the pump is still not replaced.

For Over 40 Years Our Master Plumbers Have Provided Quality Plumbing Service

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For Over 40 Years Our Master Plumbers Have Provided Quality Plumbing Service

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